Odoo Chatbot for Product Questions
WhisperChat helps Odoo websites and eCommerce stores answer product questions from product pages, category pages, FAQs, policies, and documents. It helps buyers understand features, availability, compatibility, delivery, returns, and customization before they contact your team or checkout.
Why product questions matter
Unanswered product questions are a leading cause of abandoned carts and pre-sale drop-off. Answering them in the moment keeps buyers moving toward checkout.
Questions the chatbot can answer
- What is this product used for?
- Is this product available?
- Does this work with my use case?
- What is the difference between these products?
- Do you offer customization?
- What is the delivery timeline?
- What is the return policy?
- Is there a warranty?
- Can I request a quote?
- Can I talk to someone before buying?
How WhisperChat helps
WhisperChat answers these questions from your own trained content, captures lead details when a visitor shows intent, and escalates anything uncertain or sensitive to your team instead of guessing.
Recommended training sources
- Product pages
- Category pages
- Product comparison guides
- Specification sheets
- FAQs
- Return policy
- Delivery policy
- Warranty policy
- Customization rules
- Common product support replies
Odoo setup steps
1. Install the free Odoo chatbot app
Install the free odoo_gpt_chat app from the Odoo Apps listing.
2. Create a WhisperChat account
Sign up for a free WhisperChat account.
3. Create a product-question chatbot
Create a chatbot for this workflow in the WhisperChat dashboard.
4. Add knowledge sources
Add product pages, specs, FAQs, and policies.
5. Test real questions
Test across your top-selling products.
6. Copy the chatbot ID
Copy the chatbot ID from WhisperChat.
7. Paste into Odoo settings
Paste the chatbot ID into the Odoo integration settings.
8. Verify the live widget
Confirm the widget on your product pages.
Add an AI chatbot to your Odoo website
Install the free Odoo app, train WhisperChat on your content, and start answering visitor questions automatically.