Odoo AI Chatbot

Add an AI support chatbot to your Odoo website, eCommerce store, Helpdesk, or CRM using a free Odoo app and your own content.

Install Free Odoo App Create Free WhisperChat Account

Last reviewed 10 August 2026.

How do you add an AI chatbot to Odoo?

Install the free WhisperChat app from the Odoo Apps store, create a WhisperChat chatbot and train it on your website content and documents, then copy the chatbot ID into the app's settings inside Odoo. The widget appears on your Odoo website and answers visitor questions from your own content. The app is free; the Odoo connection is a paid WhisperChat feature.

How the Odoo integration works

1. Install the free Odoo app

The odoo_gpt_chat module is published on the Odoo Apps store. Install it into your Odoo instance the same way as any other app.

2. Train a chatbot on your content

In WhisperChat, create a chatbot and add your sources: your Odoo website URLs, plus any PDF, DOCX, or TXT documents, pasted text, and question-and-answer pairs you write yourself. Training normally completes in a few minutes.

3. Connect the two

Copy the chatbot ID from WhisperChat and paste it into the app's settings inside Odoo. That is the whole connection no API keys to manage and no template edits.

4. Check it on the live site

Open your Odoo website and confirm the widget appears and answers correctly. Ask it the questions your customers actually ask rather than the ones you expect, and fix any gaps in the source content it reveals.

What the chatbot can and cannot see

This is the most common misunderstanding, so it is worth being direct. The chatbot answers from content you train it on your pages, documents, and FAQs. It does not query live Odoo records. It cannot tell a customer where their order is, what their invoice balance is, or whether a product is in stock right now. It can explain your shipping policy, your returns window, and how your products differ, which is where most repetitive questions actually sit.

Why Odoo sites tend to get the same questions

An Odoo website usually carries a lot of information across product pages, policy pages, and a knowledge base, and visitors rarely find it. The questions that reach your inbox are mostly questions your site has already answered somewhere.

That is the specific problem an AI chatbot trained on your own content addresses: it puts the answer in front of the visitor at the moment they ask, rather than expecting them to navigate to it.

It also produces a useful side effect. The questions the chatbot cannot answer tell you which pages are missing or unclear, and fixing those pages improves your search rankings and your human support at the same time.

Every Odoo guide

Grouped by what you are trying to work out, rather than alphabetically.

Start here

The main Odoo pages: what the chatbot does, and how the free Odoo app is installed.

By Odoo app

Each Odoo module raises a different set of customer questions. These pages cover what changes in each.

By hosting type

Installation differs slightly depending on how your Odoo is hosted.

By question type

The specific conversations an Odoo site handles most often.

By industry

Worked examples for the sectors that ask most often.

Install the free Odoo app

Add the WhisperChat module to your Odoo instance, train a chatbot on your own content, and connect the two with a chatbot ID.

Install Free Odoo App Create Free WhisperChat Account

FAQ

How do I add an AI chatbot to my Odoo website?

Install the free WhisperChat app from the Odoo Apps store, create a WhisperChat account, create a chatbot and train it on your content, copy the chatbot ID from WhisperChat, paste it into the Odoo settings for the app, and save. The widget then appears on your Odoo website. Setup normally takes a few minutes once your content is trained.

Is the Odoo chatbot app free?

The Odoo app itself is free to install from the Odoo Apps store. It connects to a WhisperChat account, and the Odoo integration is a paid WhisperChat feature the free WhisperChat plan covers the website widget but not the Odoo connection.

Does it work with Odoo Online, Odoo.sh, and On-Premise?

The app is designed for the Odoo website chatbot use case across these hosting types. Confirm compatibility against your specific Odoo version and hosting setup on the current Odoo Apps listing before production installation, since module compatibility is tied to Odoo versions.

What can the chatbot answer for an Odoo eCommerce store?

It answers from the content you train it on product pages, shipping and returns policies, FAQs, and any documents you upload. It does not read live Odoo records, so it cannot look up a specific order status or stock level for a named customer. Treat it as answering the published questions, not the account-specific ones.

Does it replace Odoo Live Chat?

Not exactly. Odoo Live Chat connects a visitor to a person on your team. WhisperChat answers automatically from your content and, when it is unsure, captures the visitor's details so your team can follow up. It has no live agent takeover, so if you rely on staff answering chats in real time, it complements Live Chat rather than replacing it.

Not using Odoo?

WhisperChat also installs on any website with an embed script, and has a WordPress plugin and a Discord bot. See AI chatbot for website for the general product overview, AI chatbot pricing for what the market charges, or AI chatbot alternatives to compare platforms.

Odoo app listing: odoo_gpt_chat on the Odoo Apps store