How to Add an AI Chatbot to an Odoo Website

You can add an AI chatbot to an Odoo Website by installing the free WhisperChat Odoo app, creating a WhisperChat chatbot, training it on your website content or documents, copying the chatbot ID, and pasting that ID into your Odoo configuration. Once configured, the AI widget can answer visitor questions on your Odoo website.

Who this guide is for

This guide is for Odoo Website, Odoo eCommerce, Odoo.sh, and On-Premise users who want a chatbot that can answer questions from their own business content. It is especially useful for businesses that receive repeated questions about products, services, prices, bookings, policies, or support.

What you need before starting

An Odoo website.
Access to install or configure the odoo_gpt_chat Odoo app.
A WhisperChat account.
Website pages, documents, FAQs, or knowledge base content for chatbot training.
Permission to edit Odoo website/module settings.

Step 1: Install the free Odoo app

Install the WhisperChat Odoo app from Odoo Apps. This app connects your Odoo website with a chatbot created in WhisperChat.

When publishing, link this phrase to the Odoo Apps listing:

Install the free WhisperChat Odoo app

Use UTM parameters:

``txt utm_source=whisperchat_blog utm_medium=organic utm_campaign=odoo_ai_chatbot utm_content=setup_guide ``

Step 2: Create a WhisperChat account

Create a WhisperChat account and choose the free plan to test the setup. The free plan is useful for validating your Odoo chatbot before upgrading for higher usage.

Step 3: Create your chatbot

Inside WhisperChat, create a new chatbot for your Odoo website. Name it clearly, such as:

Odoo Website Support Bot
Odoo Store Assistant
Event Inquiry Bot
Interior Sales Assistant
Helpdesk Support Bot

Step 4: Add knowledge sources

Train the chatbot on content it should use for answers:

Odoo website pages.
Product or service pages.
FAQ pages.
Shipping and return policies.
Booking or consultation instructions.
Helpdesk docs.
PDF, DOCX, TXT, or pasted knowledge content.

Use clear source content. If a page does not answer a question clearly, the chatbot cannot reliably answer it.

Step 5: Copy the chatbot ID

After creating the chatbot, copy the chatbot ID from WhisperChat. This ID tells the Odoo app which chatbot to load on the website.

Step 6: Paste the chatbot ID into Odoo settings

Open the Odoo integration/settings area for the app and paste the chatbot ID. Save the configuration.

If you run multiple Odoo databases, follow the module's technical guidance for loading the module globally where required.

Step 7: Test the live widget

Open your Odoo website in a private browser window and confirm:

The widget loads.
The welcome message appears.
The chatbot answers a real website question.
The answer is based on your source content.
The escalation or lead capture flow works if enabled.

What to test first

Ask questions a real customer would ask:

What services do you offer?
How much does this cost?
How do I book a consultation?
What products do you sell?
What is your return policy?
Can someone contact me?

When to upgrade

Start free. Upgrade when:

The chatbot reaches the free monthly question limit.
You need more chatbots or websites.
You want lead capture.
You want branding removal.
You want analytics.
You need more knowledge sources.

CTA

Add an AI chatbot to your Odoo website.

Primary CTA: Install Free Odoo App

Secondary CTA: Create Free WhisperChat Account

Internal links

/odoo-ai-chatbot
/odoo-website-chatbot
/odoo-ai-chatbot-app

FAQ

Can I add an AI chatbot to Odoo without coding?

Yes. Use the free WhisperChat Odoo app, create a chatbot, copy the chatbot ID, and save it in Odoo settings.

What content should I train the Odoo chatbot on?

Use your website pages, product details, service descriptions, FAQs, policies, and support documents.

Does this work for Odoo eCommerce?

Yes. It can answer product, delivery, return, and policy questions when trained on store content.

Can the chatbot capture leads?

Yes. Lead capture should be enabled as part of the WhisperChat plan and configuration.