Question 1

What is WhisperChat?

Accepted Answer

WhisperChat is an AI chatbot for your website that handles repetitive customer support questions automatically. It is trained on your website content, FAQs, and documents, and can go live in under 10 minutes.

Question 2

How does WhisperChat keep answers reliable?

Accepted Answer

WhisperChat responses are grounded in your uploaded content and website data. Answers include confidence indicators, and when the assistant is unsure, it can escalate to your team for human follow-up.

Question 3

What type of content can I use to train the chatbot?

Accepted Answer

You can train WhisperChat using website URLs, uploaded files such as PDF, TXT, DOCX, and CSV, pasted text, and FAQ content. This keeps answers aligned with your business information and tone.

Question 4

How long does training take?

Accepted Answer

For most websites, training completes within a few minutes. After processing your content, WhisperChat is ready to answer customer questions quickly.

Question 5

Can WhisperChat sync when my website content changes?

Accepted Answer

Yes. You can retrain manually any time, and eligible plans support automatic syncing on daily, weekly, or monthly schedules to keep answers up to date.

Question 6

Can I customize the chatbot?

Accepted Answer

Yes. You can customize chatbot name, icon, colors, welcome suggestions, and behavior instructions so the assistant matches your brand voice and support workflow.

Question 7

Is there a demo I can try?

Accepted Answer

Yes. You can visit whisperchat.ai/demo to try a live demo, or create a free account and test WhisperChat on your own content.

Question 8

Is there a free plan?

Accepted Answer

Yes. WhisperChat includes a Free plan so you can launch one chatbot on one website and validate support workload reduction before upgrading.

Question 9

What pricing plans are available?

Accepted Answer

WhisperChat offers Free, Standard, Pro, and Scale plans. Higher plans increase monthly question capacity, chatbot limits, and support analytics capabilities.

Question 10

How do I add WhisperChat to my website?

Accepted Answer

After creating a chatbot, you get embed code that can be added as a chat bubble widget or embedded in a page. Setup usually takes only a few minutes.

Question 11

Does WhisperChat support multiple languages?

Accepted Answer

Yes. WhisperChat can work with multilingual websites and can answer users in different languages based on the available content and context.

Question 12

Can I review chatbot conversations?

Accepted Answer

Yes. Your dashboard provides conversation history and insights so your team can review responses, identify knowledge gaps, and improve support quality over time.

Question 13

Can WhisperChat escalate to a human?

Accepted Answer

Yes. WhisperChat is built for first-line support and can route uncertain, sensitive, or complex questions to your team so humans stay in control when needed.

Question 14

How can I contact WhisperChat?

Accepted Answer

You can contact the team at hello@whisperchat.ai for support, integration questions, or custom requirements.

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