---
title: "About WhisperChat | The AI Chatbot for Website Support"
description: "What WhisperChat is, who builds it, how it works and what it deliberately does not do. WhisperChat is an AI chatbot that answers website visitors' questions from a business's own content."
canonical: "https://www.whisperchat.ai/about"
last-updated: "2026-10-22"
source: "https://www.whisperchat.ai/about"
---

# About WhisperChat | The AI Chatbot for Website Support

> What WhisperChat is, who builds it, how it works and what it deliberately does not do. WhisperChat is an AI chatbot that answers website visitors' questions from a business's own content.

## What WhisperChat is

WhisperChat is an AI chatbot for website customer support. A business points it at its own content — the website, the documentation, the FAQ, a pile of PDFs — and it answers visitors' questions from that material, around the clock, in the words the business already uses.

The problem it exists for is unglamorous and universal: most support volume is the same handful of questions, asked again and again — opening hours, shipping, returns, whether the product does the one thing the visitor needs. Answering them by hand is a tax on a small team, and leaving them unanswered is a tax on the customer. WhisperChat takes the repetitive tier so people handle the rest.

It is built by [Terabits](https://www.terabits.xyz/), a software team with a long history in the Odoo ecosystem — which is why WhisperChat has first-class [Odoo support](https://www.whisperchat.ai/odoo) that generic chatbot tools do not: leads land in Odoo CRM, and the widget drops into Odoo Website and eCommerce without a developer.

A chatbot can be trained and live in about ten minutes. There is a free plan that needs no card, and every paid plan is self-serve — no demo call, no contract. See [pricing](https://www.whisperchat.ai/pricing).

## How WhisperChat works

Four steps, in the order you meet them.

### Point it at what you already wrote

Your website, documentation, FAQs, uploaded files or Q&A pairs. Crawl a whole site in one step, or add sources one at a time.

### It answers only from that material

Every answer is grounded in your own content, with a confidence indicator. Low-confidence conversations are escalated to your team rather than guessed at.

### It reports what it could not answer

Unanswered questions, recurring themes and confusing pages come back as a list — the gaps in your documentation, found by your customers.

### It works where your customers are

A script tag on any website, a WordPress plugin, a Shopify storefront, Discord, Telegram, Slack, and Odoo Website or eCommerce.

## What WhisperChat is not

Stated plainly, because a tool that is wrong for you is worth finding out about before you sign up rather than after.

-   No live human takeover inside the chat widget, and no shared agent inbox.
-   No ticketing system.
-   No WhatsApp, Messenger, SMS, or voice channels.
-   No outbound campaigns.
-   No scheduled automatic retraining — retraining is manual.
-   No published compliance certification: no SOC 2, HIPAA or SSO claim.

If one of those is a hard requirement, WhisperChat is the wrong tool and something else will serve you better. The [alternatives pages](https://www.whisperchat.ai/alternatives) say which, and why.

## WhisperChat for AI agents

WhisperChat is built to be operated by software as well as by people.

An MCP server at `https://www.whisperchat.ai/mcp` exposes 21 tools, so Claude, ChatGPT, Cursor or any MCP client can create a chatbot, train it and query it conversationally. A REST API covers the same ground over HTTP. Both are documented in the [developer portal](https://www.whisperchat.ai/developers).

For agents reading rather than acting: every page here serves Markdown if you append `.md` or send `Accept: text/markdown`, the whole product is one plaintext document at [/llms.txt](https://www.whisperchat.ai/llms.txt), and `/ask` answers natural-language questions directly.

## Talk to the people who build it

Product questions, bugs, partnerships and security reports all reach a human — see [contact](https://www.whisperchat.ai/contact), or write to hello@whisperchat.ai.